FAQ
FREQUENTLY ASKED QUESTIONS — THE LUXE AURA
1. WHERE CAN I COLLECT MY ORDER?
You can collect your order in person from The Luxe Aura, located at Clifton Mall, 53 Fountain Road, Fordsburg, Johannesburg, 2092.
Once your order is ready for collection, you will receive a notification via email or WhatsApp confirming that it is ready for pickup.
2. DO YOU OFFER DELIVERY ACROSS SOUTH AFRICA?
Yes. We offer nationwide delivery across South Africa. All orders are shipped securely with trusted courier partners and typically arrive within two to four working days.
3. HOW MUCH IS THE DELIVERY FEE?
We charge a flat delivery fee of R110 for orders below R1,500. Orders of R1,500 or more qualify for free shipping anywhere in South Africa.
4. HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Orders are usually processed and dispatched within 24 hours, excluding weekends and public holidays.
You will receive tracking details as soon as your parcel has been shipped.
5. ARE YOUR PRODUCTS AUTHENTIC?
Yes. We guarantee that all branded clothing, footwear, accessories, and perfumes sold by The Luxe Aura are 100% authentic.
Our products are sourced through trusted suppliers, authorised distributors, and reputable importers.
6. WHAT PAYMENT METHODS DO YOU ACCEPT?
All payments for online orders must be made securely through our website.
We accept debit and credit cards, Instant EFT, PayFast, PayJustNow, and PayFlex, where available.
Once your payment has been successfully completed, you can choose to collect your order or have it delivered.
7. CAN I EXCHANGE OR RETURN A PRODUCT?
Clothing, footwear and accessories: Returns or exchanges are not accepted once an item has been used, worn, washed, damaged, or altered. If you have received an incorrect, defective, or damaged item, please contact us within 48 hours of receiving your order so that we can assist with a replacement or appropriate resolution.
Perfumes: Due to the nature of fragrances, no returns or exchanges are accepted once a perfume has been opened or used. If your perfume arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order so that we can assist with a replacement.
8. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive a tracking link via email or WhatsApp/SMS.
You can use this tracking link to follow your parcel’s status until it is delivered or ready for collection.
9. DO YOU OFFER GIFT SETS OR GIFT WRAPPING?
Yes. We offer exclusive perfume gift sets and complimentary gift wrapping upon request, subject to availability.
10. HOW CAN I CONTACT THE LUXE AURA?
You can reach us directly through the following:
Phone / WhatsApp: 071 919 4154
Email: support@theluxeaurasa.co.za
You can also visit us in person at:
The Luxe Aura
Clifton Mall
53 Fountain Road
Fordsburg, Johannesburg, 2092