Privacy policy
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from The Luxe Aura, as part of the buying and selling process, we collect personal information you provide such as your name, address, phone number, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which helps us learn about your browser and operating system to improve your shopping experience.
With your permission, we may send you emails about our store, new products, promotions, and other updates.
By subscribing to text or WhatsApp notifications, you agree to receive automated marketing messages at the number provided. Consent is not a condition of purchase. You can reply STOP to unsubscribe or HELP for assistance. Standard messaging and data rates may apply.
We take all reasonable steps to protect the personal information of users. Customer details are stored securely and separately from any card details, which are entered by you through our approved payment gateway’s secure platform.
SECTION 2 – DISCLOSURE
We may disclose your personal information if required by law to do so or if you violate our Terms of Service.
The Luxe Aura takes full responsibility for all aspects of transactions conducted through our website, including product sales, customer service, support, dispute resolution, and delivery.
SECTION 3 – SHOPIFY
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.
Your data is stored through Shopify’s data storage and databases on a secure server behind a firewall.
For more information, you can view Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy.
SECTION 4 – THIRD-PARTY SERVICES
In general, third-party providers used by us will collect, use, and disclose your information only to the extent necessary for them to perform the services they provide.
Certain third-party service providers—such as payment gateways, email marketing platforms, and advertising networks—have their own privacy policies regarding the information we share with them for purchase-related or marketing activities.
We encourage you to read the privacy policies of these providers to understand how your information is handled by them.
SECTION 5 – SECURITY
To protect your personal information, we follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.
When you provide payment information, the data is encrypted using secure socket layer (SSL) technology. While no method of transmission over the internet is 100% secure, we implement additional security measures and comply with PCI-DSS standards to safeguard your data.
SECTION 6 – AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your province or state of residence, or that you have given us consent to allow any of your minor dependents to use this site.
SECTION 7 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so please review it periodically.
Changes and clarifications take effect immediately upon being posted on this website. If we make material changes, we will notify you here so you are aware of what information we collect, how we use it, and under what circumstances we may disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we hold about you, or if you have any concerns, please contact us at:
The Luxe Aura
📍 53 Fountain Road, Clifton Mall, Fordsburg, Johannesburg, 2092
📧 support@theluxeaurasa.co.za
📞 078 209 3672