Shipping policy

SHIPPING POLICY — THE LUXE AURA

At The Luxe Aura, we aim to get your order to you safely and efficiently. Here’s everything you need to know about our shipping process.

DELIVERY TIMEFRAMES

We offer nationwide delivery across South Africa.

Standard Delivery: 2–4 business days

Please note that delivery times may vary depending on your location and courier delays. Business days exclude weekends and public holidays.

ORDER PROCESSING

Orders are usually processed and dispatched within 24 hours, excluding weekends and public holidays.

Once your order has been dispatched, you will receive tracking details via email or SMS/WhatsApp.

SHIPPING FEES

A flat delivery fee of R110 applies to orders below R1,500.

Orders of R1,500 or more qualify for free nationwide delivery.

SHIPPING PARTNERS

We use trusted courier partners to deliver orders across South Africa. While we aim to meet the stated delivery timeframes, unforeseen courier delays, public holidays, severe weather, strikes, or other circumstances may affect delivery times.

PACKAGING & HANDLING

All orders are carefully packaged to ensure they arrive safely. If your order arrives damaged, incorrect, or defective, please refer to our Refund & Returns Policy.

ADDRESS ACCURACY

Please ensure that your delivery details are correct and complete when placing your order.

The Luxe Aura is not responsible for delays or lost parcels resulting from incorrect or incomplete information provided by the customer.

For any shipping or delivery queries, please contact us at:

Email: support@theluxeaurasa.co.za
Phone / WhatsApp: 071 919 4154