Shipping policy

Shipping Policy

At The Luxe Aura, we aim to get your fragrances to you as quickly and safely as possible. Here’s everything you need to know about our shipping process:

Delivery Timeframes

We offer nationwide delivery within South Africa. Once your order has been confirmed:

Standard Delivery: 3–5 business days

Major cities and metros: Usually within 2–3 business days

Outlying areas and rural zones: Please allow the full 5 business days

Please note: Business days exclude weekends and public holidays.

 

Order Processing

Orders placed before 1:00 PM (SAST) will be processed the same business day.

Orders placed after that time, or over weekends/public holidays, will be processed the next business day.

Once dispatched, you’ll receive a tracking number via email or SMS.

 

 

Shipping Partners

We work with trusted courier partners to ensure timely and secure delivery across the country. While we strive for fast service, please understand that unexpected courier delays or regional disruptions (e.g., load shedding, strikes, bad weather) may occasionally affect delivery times.

 

Shipping Fees

Shipping costs will be calculated and displayed at checkout.

Free delivery may apply for certain promotions or minimum order amounts — please check our homepage or offers section for updates.

 

Packaging & Handling

All orders are carefully packaged to ensure your fragrances arrive in perfect condition. Should there be any visible damage upon arrival, please refer to our Returns & Refunds Policy.

 

Address Accuracy

Please ensure your shipping details are accurate at checkout. The Luxe Aura will not be responsible for delays or lost parcels due to incorrect or incomplete address information provided by the customer.

 

For any questions or delivery-related assistance, feel free to contact us at support@theluxeaurasa.co.za