Terms of service
TERMS & CONDITIONS
Effective Date: 25 September 2026
Welcome to The Luxe Aura. These Terms & Conditions apply to all purchases made through our website and to your use of our website. By browsing our website or placing an order, you agree to these terms.
1. ORDERS
Orders are confirmed once payment has been successfully processed.
If a product is unavailable, incorrectly priced, or affected by an obvious listing error, we reserve the right to cancel the order and issue a refund.
We reserve the right to limit quantities or refuse transactions where reasonably necessary, including in cases of suspected fraud or misuse.
2. PAYMENTS
All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
Payments are processed securely through our available payment providers.
The Luxe Aura does not store your full card or payment details.
3. SHIPPING & DELIVERY
Orders are usually processed and dispatched within 24 hours, excluding weekends and public holidays.
Standard nationwide delivery within South Africa typically takes 2–4 business days after dispatch.
A flat delivery fee of R110 applies to orders below R1,500.
Orders of R1,500 or more qualify for free nationwide delivery.
Once your order has been dispatched, tracking details will be provided via email or SMS/WhatsApp.
Delivery times may be affected by courier delays, public holidays, severe weather, strikes, or other circumstances outside our control.
Customers are responsible for providing accurate and complete delivery information.
4. RETURNS, REFUNDS & EXCHANGES
Our Refund & Returns Policy forms part of these Terms & Conditions.
Clothing, footwear and accessories: Eligible returns and exchanges must comply with our Refund & Returns Policy. Items must generally be unused, unworn, unwashed, unaltered, and in their original condition with applicable tags and packaging intact.
Perfumes: All perfume sales are final. We do not accept returns, refunds, or exchanges on perfumes, except where required by applicable law or where a perfume is confirmed to have been supplied incorrectly, damaged, or defective.
For incorrect, damaged, or defective orders, customers should contact us within 48 hours of receiving the order with the relevant order details and supporting photographs so that we can investigate the matter promptly.
Approved refunds are generally processed to the original payment method within 5–7 business days after the return has been received and approved.
Nothing in these Terms & Conditions limits any rights or remedies that consumers may have under applicable South African law.
5. COMMUNICATION & MARKETING
By placing an order, you agree to receive communications necessary to process and fulfil your order, including order confirmations, delivery updates, and tracking information.
Where you have opted in to promotional communications, you may unsubscribe from marketing communications at any time.
6. PRIVACY
We are committed to protecting your personal information. Your personal information will be handled in accordance with our Privacy Policy and applicable South African data protection laws.
7. WEBSITE & PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.
However, minor variations in colour, appearance, packaging, or presentation may occur.
8. GOVERNING LAW
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights that cannot lawfully be excluded or limited under applicable South African law.
9. CONTACT US
For general queries, order support, shipping, returns, refunds, or exchanges, please contact us at:
Email: support@theluxeaurasa.co.za
Phone / WhatsApp: 071 919 4154
The Luxe Aura
Clifton Mall
53 Fountain Road
Fordsburg, Johannesburg, 2092