Terms of service

Terms & Conditions
Effective Date: October 10, 2025

Welcome to The Luxe Aura. These Terms & Conditions apply to all purchases and use of our website. By placing an order or browsing our store, you agree to the terms outlined below.

1. Orders

Orders are confirmed once payment is successfully processed.

If a product is out of stock or pricing was incorrect, we may cancel and refund the order.

We reserve the right to limit quantities or refuse service if necessary (e.g., suspected fraud).

 

2. Payments

All prices are in South African Rand (ZAR) and include VAT.

Payments are processed securely through trusted providers.

We do not store your full card or payment details.

 

3. Shipping & Delivery

Orders are dispatched within 1–3 business days, unless otherwise stated.

Delivery times depend on your location and chosen shipping method.

Once shipped, tracking details will be shared via email or SMS.

4. Returns & Refunds

Returns must be requested within 7 days of the order date.

Items must be unused, unopened, and in their original packaging.

If your order arrives damaged, incorrect, or defective, please contact us immediately for a replacement or refund.

Refunds will be processed within 5–10 working days once your return is received and approved.

Change-of-mind returns may be subject to approval.

5. Communication & Marketing

By placing an order or subscribing to our updates, you agree to receive emails or SMS related to your purchase.

You can unsubscribe from promotional content at any time.

6. Privacy

We are committed to protecting your personal information. For details on how we collect and use your data, please see our Privacy Policy.

7. Governing Law

These Terms & Conditions are governed by the laws of South Africa.

8. Contact Us

For questions, order support, or returns, contact us at:
Email: support@theluxeaurasa.co.za
Instagram/TikTok: @theluxaurascents